Online Shopping is the current trend in across globe. The leaders in this field is amazon. In India, Amazon also big leader along with Flitcart. Reasons behind people's choice is fully support to customers or buyers in early year of lunching. Taking the benefit of this support, buyes started to wrong practices in product tempering, wrong product return, etc. All this wrong practices affects seller and Amazon itself on profits. The biggest problem in Amazon.in policy is process of immediate refund to buyer without product verification & seller confirmation. All this wrong practices, affect Amazon and small, big sellers. So to cover those loss and sustain business, in 2024 Amazon has changed his policy on refund & return.
Amazon has placed verification procedures on product return by courier staff. so the bad practices of buyer has been reduced drastically.
second drawback of Amazon shopping is warranty support and claim. Amazon does not support return of products after 1 week of delivery. so buyers could not get return option if problem occurred in products after 10days of delivery. Next option remains with buyer is warranty claim. As Amazon not support warranty claim, buyer has to contact and visit brand service center for necessary warranty support. This is really a hectic problem in online shopping from leaders. if buyer shop from small player like gangajalshop.com, we support warranty claim, shipping to and from warranty service center for hassle free experience to buyer.
so buyers must be aware of those things and choose other small sellers or websites to avoid monopoly in this field. why not buy from small ecommerce store if price and service is same as big players like Amazon.